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COMMON QUERIES

WHAT IS YOUR RETURN POLICY?

  • If something isn't right with your order we ask that you get in touch so we can find a resolution.

  • If you have changed your mind and wish to return an item we simply ask you cover the return shipping costs. The product needs to be unused and returned in its original packaging. Please contact us within 7 days of receiving your order ti let us know. Refunds are processed when the item is delivered back to us.

  • If the product you have ordered is faulty, we will provide a remedy as required by the Consumer Guarantees Act. This could be a replacement, refund or discount depending on what is most suitable for you.

HOW LONG BEFORE I GET MY ORDER?

Please check our shipping policy for full details.

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In brief, we ship via courier the next business day, standard NZ post shipping times apply. To assist we provide free tracking.

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If you require your order urgently contact us on the live chat so we can confirm a delivery time frame.

WHAT ARE THE PAYMENT OPTIONS?

We accept online payment from debit and credit cards, Afterpay, Paypal  and AliPay.

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Bank transfer is also availible.

DO YOU OFFER PICKUPS?

We are based in Lower Hutt. For those who reside locally(or are passing through) you are welcome to select pickup at checkout and avoid postage charges. We will contact you with the address for pickup.

HOW MUCH DOES SHIPPING COST?

Please check our shipping page for full details and prices. 

In brief:

  • Flat rate shipping of $8 Courier.

  • Tracking on all orders.

  • Free courier shipping on orders over $80.

  • Rural Delivery costs $5.5 extra.

  • For Rural customers you will be overcharged shipping when ordering over $80 we will refund the $8 difference.

  • contact us for a special arrangement or if something doesn't seem right!

HOW DO I KNOW IF AN ITEM WILL FIT?

We sell a range of items, some that will suit adults and others will suit children. If you are unsure please get in touch and advise what age you are shopping for. and the item(s) you are interested in. We can provide measurements, item weight and even a photo of an adult or child modeling the item.
Mini Tiara's are great for younger children as they are easier to fix into place. With our larger tiaras if you are unsure please ask.
Flower Crowns are for all ages.

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